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Choosing Happiness

Salesforce brings solutions to help Businesses during COVID


Recently, Salesforce announced a new version of designed to help businesses and communities function safely during the COVID-19 pandemic. New Features include Command Center; Contact tracing; Emergency Response Management; Employee Wellness; Shift Management; myTrailhead for Employees; and Volunteer & Grants Management.

The new resource center also includes expert commentary and advice from experts. The solutions are new and are built in the field in bespoke ways for customers to help address COVID-19 and are offering new tools to any company looking forward to reopen safely. is available in Salesforce Classic in most organizations, as well as in Professional, Enterprise, Performance, Unlimited and Developer Editions. Most features require the add-on, but some are available for free to Sales Cloud users.

With this announcement, Salesforce has demonstrated its ability to pull together a range of capabilities from across its portfolio including Tableau and MuleSoft to create interfaces for specific needs. was previously part of the Salesforce Sales Performance Accelerator, together with and the Salesforce Sales Cloud. However, the latest version is pulling together worker scheduling from field service, organic and from the ClickSoftware acquisition; employee organizing and volunteering capabilities from Philanthropy Cloud; employee training capabilities from Trailhead and Health Cloud; as well as organic development.

Salesforce's strategy is far more focused now under functional clouds centering on Sales, Service, Marketing and Commerce clouds with wide-ranging suites of connectors and enhancements that help functions connect to one another in a more cohesive manner. Its advantages lie in the centralization of resources on top of the socially powered employee management functions it has had at its core since 2012.

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