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Nextgen MuleSoft Brings Robotic Process Automation Across SFDC EcoSystem!

08/05/2022

Salesforce introduced the next generation of MuleSoft, a unified solution for automation, integration, and APIs to easily automate any workflow so any technical or non-technical team can adapt to constant change and business complexity.

The solution now includes no-code capabilities to automate repetitive manual tasks using bots with MuleSoft RPA (robotic process automation) and to quickly connect data from any system, such as Slack, Stripe, and Workday, with MuleSoft Composer. The new capabilities are fully integrated into Salesforce Flow, a complete suite of automation technologies across the Customer 360 to help save time, increase productivity, and deliver better experiences. Business teams like sales can close deals more efficiently and service agents can quickly sync customer records to improve customer service interactions.

As an integral part of Salesforce Customer 360, MuleSoft helps companies integrate complex systems and data, while expanding the universe of people who can use automation across any system or workflow. The result is empowered business and IT users, from sales and customer service to HR and finance, who can do more with less quickly creating workflows and integrations that drive efficient growth and faster time-to-value.

Modern, easy automation and integration bring the future of work to every team

With macroeconomic uncertainty across markets, hiring, prices, and more, businesses are focused on efficient growth, cost savings, and productivity. More than 90% have seen a rise in demand for time-saving automation from business teams over the past two years, according to new Salesforce research. However, the all-digital, work-from-anywhere world has increased the number of systems and amount of data companies must manage and connect, creating integration roadblocks to automation progress. And when new systems are needed or business requirements change, 96% of companies find it difficult to modify existing automations. MuleSoft Automation addresses those concerns with capabilities that allow customers to:

1) Deliver intelligent automation anywhere: MuleSoft RPA enables any team to replace repetitive and manual tasks with bots that can intelligently process data from any system, document, photo, or legacy user interface. These bots can also be securely shared and reused across teams.

2) Drive faster innovation with clicks, not code: Purpose-built for business teams, both MuleSoft Composer and MuleSoft RPA seamlessly connect applications with pre-built enterprise connectors and bots.

3) Automate and integrate anything: MuleSoft RPA and MuleSoft Composer work seamlessly with Anypoint Platform, MuleSoft’s industry-leading integration and API management platform. Automations can benefit from hundreds of connectors to important systems and even directly invoke APIs created by technical teams.

4) Achieve end-to-end automation at scale: Teams can use MuleSoft RPA to automate workflows across multiple systems and apps by integrating RPA bots seamlessly with Salesforce Customer 360, Anypoint Platform, and MuleSoft Composer.

5) Maintain security and governance: With Anypoint Platform, IT teams can govern, monitor, and secure any automation and integration built with APIs or bots.

IdeaHelix is a Salesforce Certified Silver Partner and a vlocity partner with Certified Vlocity Technical Architects. Reach out to us for more details by following us on (Facebook) or send us a note fromideahelix.com or at info@ideahelix.com