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Salesforce Releases New Marketing Cloud Innovations For An All-Digital World!


Recently, Salesforce released three new innovative services to help marketers understand what prospects and customers are doing to better assist them in their buying journeys.

The company recently launched:

  • Interaction Studio: This includes Einstein Personalization Recipes, which builds and tests AI-powered recommendation strategies; Einstein Personalization Decisions, which uses a continuous learning algorithm about each site visitor and recommends ideal next actions to take across channels; and A/B/n testing, which analyzes the benefits of personalization campaigns.
  • New Pardot Premium: This new enterprise version of Pardot includes B2B Marketing Analytics Plus, which uses AI to sort through first- and third-party data to determine which campaigns performed best and why; Einstein Attribution an AI-based function that assigns revenue along buyer journey touchpoints; Pardot Business Units which helps marketers manage campaigns across multiple segments and geographic locations; and Developer Sandboxes for Pardot, which allows administrators and developers the ability to comply with IT processes to deploy new technologies by using a sandbox to test and audit new technological capabilities.
  • Datorama Integration With Tableau: This integration with Tableau is intended to allow marketers to leverage Datorama to centralize and unify all of their marketing performance data while using the new integration with Tableau to scale marketing.

It’s not just about sales, service and marketing anymore. “It’s about having the flexibility to do these things from anywhere. It’s about working with customers on every possible touchpoint regardless of where the customer finds themselves, regardless of where the employees find themselves.

The shift to digital is happening incredibly quickly. And due the COVID crisis, companies have become digital-only by necessity. And as we emerge, most companies will become digital-first. We live in a work-from-anywhere world, where businesses have to run from anywhere. And, for marketers this digital imperative will be first and foremost.

IdeaHelix is a Salesforce Certified Silver Partner. Reach out to us for more details follow or Reach out to us at