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Choosing Happiness and CVS Health join hands for “return” ready this fall!


As America is striving hard to return to campuses and work locations this fall, Salesforce, the global leader in CRM, and CVS Health joined hands this week to help everyone to use their COVID-19 return to work and campus solutions together.

The combined offering will enable customers to use Salesforce workplace management capabilities, including wellness monitoring and manual contact tracing solutions, and will be informed by CVS Health's Return Ready, a flexible COVID-19 testing solution, to support comprehensive reopening strategies for customers and their stakeholders.

Both companies launched separate solutions to help organizations strengthen their response to COVID-19. #Salesforce created, a suite of applications and advisory resources, to help businesses reopen their workplaces while prioritizing the health of their stakeholders. CVS Health launched Return Ready, providing organizations with the flexibility of choosing from multiple COVID-19 testing options from testing with licensed professionals onsite at the workplace to testing at one of the more than 1,800 CVS Pharmacy COVID-19 drive-thru testing locations.

Complementary Services Enable Integrated Process

Salesforce and CVS Health are providing complementary return to work and campus solutions through a data and workflow model that can be integrated in one centralized place when enabled by customers using the Workplace Command Center. Customers that adopt the solutions provided by both companies:

Wellness Monitoring: Salesforce's survey tool helps organizations monitor and assess their personnel's health and wellness. When personnel are identified as eligible for testing, they will receive an email with additional information about how and where to complete testing.

COVID-19 Testing: CVS Health's testing solution, guided by clinical consultation, allows organizations to develop a customized testing strategy by letting those organizations choose who, how and where to test individuals returning to worksite and campus locations; and integrates online test scheduling and testing results notification capabilities for enhanced user experience.

Reporting: COVID-19 test results that are sponsored by an organization will be shared with that organization by CVS Health, with authorization from the patient or patient's representative, and with alerts for positive results and state and federal reporting of test results as required. Organizations can then view data securely in Salesforce to manage risk and assess an organization's current reopening status in three key areas: personnel, spaces and policies.

Contact Tracing: When individuals have a positive test result, Salesforce's manual contact tracing solution can facilitate notifications to those who may have been exposed and identify possible points of transmission, such as colleagues the individual may have come into contact with. Those exposed are notified and receive an email with additional information about how and where to complete testing, either onsite or at a CVS Pharmacy drive-thru testing location based on the organization's own testing strategy.

Shift Management:Built directly into, organizations can monitor facility preparedness and manage shift schedules to determine how to safely adjust or resume business operations. Organizations can better balance workplace coverage and employee availability while creating new capacity models designed to help enable a safe return to work by adjusting office density.

However, Testing and manual contact tracing are key factors for organizations to reopen their shared locations and other shared spaces safely. Together, Salesforce and CVS Health will help organizations access solutions and services to help decrease the risks that individuals face as they transition back to their worksite and campus locations.

IdeaHelix is a Salesforce Certified Silver Partner. Reach out to us for more details by following us on Facebook or send us a note from or at