Ideahelix – Salesforce Industries

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Delivery Manager

Location :  39055 Hastings St , 202 A , Fremont , CA 94538

As a Delivery Manager, the employee will be part of our Salesforce Practices and will be providing consulting services to our clients . The Selected Professional will be working from our Fremont, California office. He / She should be a result-driven Salesforce Principal Delivery Manager with a decade of experience in software development, who will be managing client relationships, leading cross functional teams, and delivering salesforce projects. As a Salesforce Industry expert, he / she should provide technology solutions to deliver digital transformation programs that maximize our business impact. He / She will collaborate with clients to understand their business requirements and conduct regular status meetings and project updates. Should excel in client relationship management and has a proven track record of aligning technology solutions with business goals, ensuring seamless project delivery.

Roles and Responsibilities :

  • Lead all aspects of Salesforce operational delivery, overseeing monthly maintenance releases, end-user support ticket resolution, and system management for optimal performance.
  • Play a key role in staffing processes, actively participating in recruitment and retention initiatives while providing leadership and support to delivery teams.
  • Maintain productive relationships with stakeholders and business sponsors, ensuring alignment with organizational goals.
  • Assume responsibility for internal Salesforce operational excellence, including managing business requirements, functional design, process design, prototyping, testing, training, and support procedure definition.
  • Influence strategic investment decisions by leveraging insights from operational activities and recommended enhancements.
  • Collaborate closely with Project Managers to formulate comprehensive project plans and communicate clear expectations to team members and stakeholders.
  • Manage daily team activities, ensuring compliance with enterprise standards across project execution methodology, requirements gathering, quality assurance, and continuous improvement.
  • Effectively estimate and allocate resources required to achieve project objectives, including projections for new business opportunities.

  • Proactively identify and resolve issues, risks, and conflicts within the project team, while devising contingency plans for potential crises.
  • Stay informed about emerging technology trends within the assigned product/technology domain, facilitating informed decision-making.
  • Oversee vendor relationships, particularly with Salesforce and other vendors on the Salesforce platform, to maximize collaboration and value delivery.
  • Maintain financial oversight by managing the assigned budget throughout project execution.
  • Foster a culture of operational excellence, continuous improvement, and innovation within the team.
  • Facilitate cross-functional collaboration and knowledge sharing to enhance overall project and operational outcomes.
  • Champion best practices in Salesforce operational delivery to drive efficiency, reliability, and customer satisfaction.
  • Conduct regular code and system reviews.
  • Oversee the technical implementation of Salesforce solutions and document project progress, milestones, and key decisions.
  • Lead and manage a team of Salesforce developers, administrators, and consultants.
  • Hands on Salesforce Cloud Development, Configuration & Setup of Salesforce Platform for customer and Users.
The position of Delivery Manager is a professional position within a specialty occupation. The position requires the application of technology and principles that can only be gained through attainment of at least a Bachelor’s degree or its foreign equivalent in Computer Science, CIS, MIS, Engineering, or related field. The beneficiary is well qualified for the position. 
We expect the following skills to satisfy the above requirement :
  • Salesforce, Apex Programming, Visualforce Pages, Lightning Components, Data Loader, Salesforce Connect, Salesforce Administration, Salesforce DX, AppExchange
  • QA Tools: Copado, Flosum, Java, JavaScript frameworks/UX Design
  • OS: Unix, Linux, Windows
  • Extensive experience in delivery management.
  • Possesses relevant Salesforce certifications.
  • Strong communication and presentation skills.
  • Proficient problem-solving and analytical abilities.
  • Effective stakeholder management expertise.
  • Skilled in negotiation and prioritization with teams and customers.
  • Familiarity with Agile methodologies.
  • Proven track record of successful project execution in the Salesforce domain.
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