Related case study
Challenges
REV’s growth was constrained by legacy systems and a failed implementation:
- A fragmented IT estate from three merged companies
- A failing SI program lacking industry-specific expertise
- Product catalog complexity and disconnected quote, order, and billing flows
- Manual sales processes and inconsistent contracting timelines
- System performance issues and high degree of customization
Solution
Rev rebooted their program with a clean Salesforce Communications Cloud deployment, led by ideaHelix.
What changed?
- Product catalog simplification and streamlined quote-to-contract workflows
- Manual steps replaced with out-of-the-box automation
- Quoting and contracting cut from 10+ minutes to under 5
- Automation tools accelerated deployment and reduced TCO
- Full program delivered in 11 months—beating a 20-month estimate from another SI
Our results so far: Impact in numbers.
REV has accelerated how they do things, improved sales processes, eliminated customization and increased automation with a best practice aligned Salesforce solution.
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Faster Program Delivery
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Faster Quoting & Contracting
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Less Customization
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Best Practice Alignment
Client testimonials
We chose ideaHelix for their deep industry and product
expertise, their innovative tools and their alignment with our hyper-focus on unmatched customer experience.
ideaHelix has been a strategic partner throughout our Revenue Cloud journey—their deep expertise and purpose-built tools will play a critical role in helping us streamline quoting, accelerate renewals, and scale with confidence.
