Related case study
Challenges
Sunrun’s Salesforce program faced major hurdles:
- Lacked critical Salesforce expertise across development, administration, and analysis
- High turnover disrupted momentum and delayed key initiatives
- Needed a true implementation partner, not just staffing support
- CRM couldn’t scale fast enough to meet rapid growth and IPO readiness
Solution
Sunrun partnered with ideaHelix to drive operational transformation, implementing Sales Cloud and Service Cloud
- Embedded a high-impact team of Salesforce experts across delivery roles
- Reduced churn, boosted continuity with better fit, onboarding, and engagement
- Acted as a true partner, owning strategy, execution, and outcomes
- Scaled and streamlined the platform to power customer growth and IPO success
Client testimonials
ideaHelix has been a true partner in our Salesforce journey—deeply invested in our success, embedded in our teams, and committed to delivering real business impact. They didn’t just help us scale—they helped us lead.
ideaHelix has been a strategic partner throughout our CPQ and Revenue Cloud journey—their deep expertise is helping us streamline quoting and scale with confidence.
We chose ideaHelix for their deep industry and product
expertise, their innovative tools and their alignment with our hyper-focus on unmatched customer experience
Our results so far: Impact in numbers.
Sunrun scaled smarter with ideaHelix— increasing CRM adoption, cutting costs, and automating at speed with a best-practice Salesforce solution built for hypergrowth.
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Customer Growth over 5 years
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Increase in CRM Adoption
0
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Reduction in First-Call Resolution
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Reduction in Customer Acquisitions Costs